Support & Maintenance Benefits

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Network Maintenance

The Tellemachus Network Maintenance Service centres on doing what it takes to keep your network up and running – performing well, all of the time. This is an incredibly broad service, and the list of tasks that are required varies from network to network.

The most important consideration however, in every Network Maintenance strategy is to ensure that structured tasks are regularly carried out, preventing downtime.

This approach is formulated around the unique requirements of your network. Taking this route avoids what we call ‘disruptive network maintenance. These tasks are carried out once a problem has hit your network, and although we are confident in getting things up and running very quickly, it’s always best to take steps to avoid downtime. This disruptive network maintenance can never be completely avoided, as often sometimes ‘things just go wrong’.

Support and Maintenance Services:

  • Fixed price contracts
  • Support packages tailored to your needs- Remote support
  • On-site support
  • Single point of contact and suppliers liaison
  • Network and device monitoring
  • 24/7/365 availability

Typical tasks involved in Network Maintenance include:

  • Fault Management
  • Config Management
  • Account Management
  • Performance Management
  • Security Management
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